Parent Agreement

1. Eligibility

1.1 To create a Parent account, you must:

• Be at least nineteen (19) years of age (the age of majority in British Columbia);
• Be a parent or legal guardian of the child or children for whom you are seeking care;
• Have the legal authority to enter into this Agreement on behalf of yourself and any child you register on the Platform;
• Provide accurate, current, and complete information during registration and keep that information up to date.

1.2 If you are entering into this Agreement on behalf of a household, you represent that you have authority to bind the household to the terms herein.

2. Account Registration and Security

2.1 You are responsible for maintaining the confidentiality of your account credentials. You agree to notify ZuKeepr immediately at support@zukeepr.com of any unauthorized use of your account.

2.2 You may not create more than one Parent account, transfer your account, or allow another person to use your account.

2.3 ZuKeepr reserves the right to suspend or terminate your account for violations of this Agreement, the Terms of Service, the Acceptable Use Policy, or applicable law.

3. Parental Authority, Custody, and Children's Information

3.1 By providing information about your child or children on the Platform — including names, dates of birth, allergies, medical information, immunization records, emergency contacts, and pick-up authorizations — you represent and warrant that:

• You are the parent or legal guardian of each child;
• You have legal authority to make decisions about each child's care and to share information about each child with childcare providers through the Platform;
• No court order, custody arrangement, parenting plan, or other legal restriction prevents you from using the Platform with respect to each child, sharing each child's information with potential daycares, or arranging childcare for each child as facilitated by the Platform;
• Where parental authority is shared (for example, between two custodial parents), you have obtained any required consent from the other custodial parent or guardian to use the Platform on behalf of the child.

3.2 You agree to promptly notify ZuKeepr at support@zukeepr.com if your legal authority changes during your use of the Platform, including without limitation if a court order, custody arrangement, or change in guardianship is put in place that affects your authority with respect to a child on the Platform. ZuKeepr may suspend or limit access to the affected child profile pending resolution.

3.3 At signup, this confirmation is captured through a dedicated checkbox separate from your acceptance of the Terms of Service, Privacy Policy, and Children's Privacy Notice. ZuKeepr records this confirmation with timestamp, IP address, and version, as part of the consent audit trail.

3.4 You provide verifiable parental consent under the U.S. Children's Online Privacy Protection Act ("COPPA") and equivalent Canadian privacy law for ZuKeepr to collect, store, and share child information with licensed daycare providers for the sole purpose of facilitating childcare placement and enrollment, subject to the two-stage data sharing model described in the Children's Privacy Notice.

3.5 You may review, update, or request deletion of your child's information at any time through your account dashboard or by contacting support@zukeepr.com. Deletion requests will be honoured within thirty (30) days, subject to legal retention requirements. Note that daycares that have received your child's information through the Platform retain that information under their own policies and applicable childcare-records-retention law; closing your ZuKeepr account does not, by itself, delete information held by a daycare.

3.6 ZuKeepr does not sell or rent children's personal information to third parties. See our Privacy Policy and Children's Privacy Notice for full details.

4. Use of the Platform; Parent Due Diligence

4.1 The Platform allows you to:

• Search and view daycare provider listings;
• Submit applications to daycares;
• Communicate with daycares through the Platform's messaging tools;
• Accept or decline enrollment offers;
• Manage payments to enrolled daycares through the Platform.

4.2 Free-tier Parent accounts may submit up to five (5) active applications at any time. Premium accounts may submit unlimited applications.

4.3 ZuKeepr is a technology platform only. We do not provide childcare services directly, do not employ daycare staff, and do not conduct in-person inspections, staff background checks, or ongoing regulatory monitoring of any daycare listed on the Platform. Our administrative verification of a daycare's license confirms only that a license document was provided and appeared current and valid at the time of review.

4.4 You are solely responsible for evaluating any daycare before enrolling your child. Specifically, ZuKeepr strongly encourages you to:

• Verify the daycare's current licensing status directly with the applicable regulatory authority before any enrollment decision;
• Visit the facility in person where possible;
• Review the daycare's policies, including its published refund policy on the Platform;
• Speak with staff, ask about staffing ratios and qualifications, and ask any other questions that matter to your family;
• Speak to other families currently using the daycare, where the daycare can facilitate.

4.5 The information about daycares on the Platform — including descriptions, photos, capacity, hours, services, pricing, and staff information — is provided by daycares themselves. ZuKeepr does not independently verify this information beyond the administrative license check.

5. Fees, Payments, and Recurring Payment Authorization

5.1 Application Submission

Submitting an application to a daycare is free of charge. There is no fee for submitting, withdrawing, or being declined on an application.

5.2 $10 Administrative Fee

A one-time, non-refundable administrative fee of ten U.S. dollars (USD $10.00) is charged to you only when both of the following occur: (a) a daycare formally accepts your application and extends an offer of enrollment, AND (b) you accept that offer through the Platform.

If your application is declined, expires, or you decline the offer, no administrative fee is charged.

The administrative fee covers ZuKeepr's costs of facilitating the enrollment and is non-refundable once charged, except in the case of a bona fide error or where required by law.

5.3 $3 Per-Invoice Platform Fee

For each tuition invoice processed through the Platform after enrollment, a $3.00 USD non-refundable platform fee is added to the invoice total. This fee covers ZuKeepr's payment processing and platform operating costs.

5.4 Parent Premium Subscription

Optional Parent Premium subscriptions are available at $2.99 USD per month, providing unlimited applications and additional features. Subscriptions renew automatically until cancelled. You may cancel at any time through your account; cancellation takes effect at the end of the current billing period. No refunds are issued for partial billing periods.

5.5 Payment Methods

Payments are processed through Stripe. ACH Direct Debit is preferred where available; credit and debit cards are accepted as a fallback. By providing payment information, you authorize ZuKeepr and Stripe to charge the applicable fees to your payment method, subject to the recurring authorization provisions below.

5.6 Recurring Payment / ACH Authorization

When you authorize a recurring payment through the Platform — including a Premium subscription, ongoing tuition payments to an enrolled daycare via Stripe Connect, or any other recurring charge — you understand and agree that:

• Your payment method on file will be charged at the agreed cadence (typically monthly, on the schedule disclosed at authorization) until you cancel or the underlying service ends;
• You authorize ZuKeepr, Stripe, and (where applicable) the daycare to initiate debit or charge transactions against the payment method on file (including ACH/electronic funds transfer, debit card, or credit card transactions) for the amounts and cadence disclosed at the time of authorization, plus any applicable taxes;
• You may revoke this authorization at any time by canceling the relevant subscription or enrollment through your account dashboard or by contacting support@zukeepr.com. Revocation takes effect after a reasonable processing period (typically not later than the next billing cycle for ACH and immediately for cards) and does not apply retroactively to transactions already initiated;
• Failed payments may be retried in accordance with Stripe's standard retry schedule. Repeated failed payments may result in suspension of access to paid features or termination of the underlying enrollment by the daycare;
• Where ACH/pre-authorized debit is used, your authorization is governed in addition by the rules and timing of the applicable payment network (e.g., NACHA in the United States) and your financial institution. Nothing in this Agreement limits your statutory rights to dispute or recall an ACH debit under those rules.

At the time of each recurring authorization, you will be presented with the amount, cadence, and a dedicated checkbox confirmation. The version of this Agreement and the Refund Policy in effect at the time of authorization governs the authorized transaction.

5.7 Tuition and Daycare Payments

Tuition and other daycare-related charges are set by individual daycares and processed through the Platform via Stripe Connect. ZuKeepr does not set tuition rates and is not a party to the financial relationship between you and your daycare beyond facilitating payment.

5.8 No Off-Platform Tuition

To preserve the integrity of the Platform and the protections it provides, you agree that all tuition and recurring childcare-related charges for a daycare matched to you through ZuKeepr will be processed through the Platform. You will not arrange tuition or recurring care fees with a ZuKeepr-matched daycare outside the Platform in a manner that evades ZuKeepr's per-invoice platform fee. This restriction does not apply to one-time, non-recurring charges (such as field trip costs, optional add-ons, or merchandise), provided the daycare and family transact transparently.

6. Refunds and Disputes

6.1 The $10 administrative fee is non-refundable once charged, except in the case of a bona fide error or where required by law.

6.2 The $3 per-invoice platform fee is non-refundable.

6.3 Tuition refunds are determined solely by the daycare in accordance with the daycare's own published refund policy, which is available to you on the daycare's Platform profile before you accept an offer of enrollment. ZuKeepr will facilitate the processing of any refund authorized by your daycare but does not adjudicate tuition refund disputes between Parents and daycares.

6.4 If you believe a charge was made in error, contact support@zukeepr.com within thirty (30) days. Bona fide errors will be corrected promptly.

6.5 Chargebacks. By submitting payment information and authorizing a charge, you agree to contact ZuKeepr in good faith before issuing a chargeback or payment dispute through your financial institution. This is a contractual obligation between you and ZuKeepr. Nothing in this Agreement or the Refund Policy waives or limits your statutory rights, including without limitation rights under applicable consumer protection law, card-network rules, NACHA rules, or your financial institution's terms. Disputes raised in bad faith, after a legitimate service has been delivered, or without first contacting ZuKeepr, may result in account suspension and may be used as evidence in any chargeback investigation. See our full Refund Policy for additional detail.

7. Daycare Closures and Provider Risk

7.1 ZuKeepr does not conduct in-person inspections or ongoing regulatory monitoring of daycares and may not be aware in real time if a daycare ceases operations, loses its license, or becomes unable to provide care.

7.2 If you are notified by your daycare or any other source that the daycare is closing, ceasing operations, or losing its license, you should immediately:

• Stop further attendance and pickups at the affected daycare;
• Notify ZuKeepr at support@zukeepr.com so we can assist with terminating the enrollment on the Platform;
• Cancel any automated payments through your account dashboard and confirm cancellation with your financial institution if necessary.

7.3 Payments charged to your account prior to the cancellation of automated billing remain a matter between you and the daycare or, in the event of insolvency, its creditors. ZuKeepr does not guarantee recovery of any funds owed to you by a closed, insolvent, or de-licensed daycare and is not responsible for such recovery.

7.4 Upon notice of a daycare closure or loss of license, ZuKeepr will assist with payment cancellation in good faith, including by terminating automated billing on the Platform for the affected enrollment and confirming cancellation with you by email. This assistance does not constitute a guarantee, indemnity, or assumption of liability for any amounts owed to or by the closed daycare, nor does it create an obligation to monitor for closures.

7.5 When a daycare closes its ZuKeepr account, automated payments associated with that daycare are terminated on the Platform. You should still verify that no further charges occur, including by reviewing your financial institution statements.

8. Communications and Messaging

8.1 The Platform provides messaging tools for communication between Parents and daycares. By using these tools, you agree that:

• Your communications may be reviewed by ZuKeepr only for safety, fraud prevention or investigation, abuse, legal compliance, support, dispute resolution, payment investigation, or other legitimate operational and legal purposes;
• Communications are retained for up to thirteen (13) months from the date of the message and are then automatically deleted from active systems, except where retention is necessary for safety, fraud, disputes, legal holds, regulator requests, or other legal obligations;
• You will not use Platform messaging for harassment, illegal activity, solicitation of off-Platform payments, or any conduct prohibited by the Acceptable Use Policy.

8.2 ZuKeepr will send you transactional emails relating to your account, applications, payments, and enrollments. These communications are not optional while you have an active account.

8.3 Marketing and promotional emails are sent only with your express consent provided at signup or via your account preferences. You may withdraw consent at any time using the unsubscribe link in any marketing email.

9. Reviews and User-Generated Content

9.1 You may submit reviews of daycares with which you have been enrolled through the Platform. Reviews must be truthful, based on your own first-hand experience, and free of personally identifying information about staff, children, or other parents. You may submit a review only if your enrollment with the reviewed daycare was created at least fourteen (14) days prior to the review.

9.2 ZuKeepr reserves the right, but assumes no obligation, to moderate, remove, or refuse to publish any review or other user-submitted content that violates the Acceptable Use Policy, Community Guidelines, or applicable law. Reviews are moderated on a post-publication basis with a reporting flow available to flag problematic content.

9.3 By submitting public-facing content to the Platform (including reviews and testimonials posted to a daycare's listing), you grant ZuKeepr a non-exclusive, worldwide, royalty-free license to display, distribute, and use that content in connection with the operation and reasonable promotion of the Platform. This license does not extend to your private messages or other non-public content.

10. Account Cancellation and Deletion

10.1 You may cancel your Parent Premium subscription at any time through your account settings.

10.2 You may close your Parent account at any time. Upon account closure:

• Your account is soft-deleted for a period of thirty (30) days, during which you may reactivate it;
• After 30 days, your account and associated personal information are permanently deleted from ZuKeepr's active systems within 90 days, subject to legal retention obligations (such as financial records required by tax law);
• Your child's information is deleted in accordance with COPPA and applicable privacy law, except that daycares who received the information retain it under their own policies and legal retention obligations.

10.3 If you cancel a Premium subscription without closing your account, your account reverts to free-tier access at the end of the current billing period.

10.4 ZuKeepr may terminate or suspend your account for material breach of this Agreement, fraud, harm to other users, or as required by law. Where practical, we will provide notice and an opportunity to cure non-material breaches.

11. Disclaimers and Limitations of Liability

11.1 ZUKEEPR IS A TECHNOLOGY PLATFORM. WE DO NOT PROVIDE CHILDCARE SERVICES, DO NOT EMPLOY DAYCARE PROVIDERS, AND DO NOT WARRANT THE QUALITY, SAFETY, OR LICENSING STATUS OF ANY DAYCARE LISTED ON THE PLATFORM BEYOND ADMINISTRATIVE VERIFICATION.

11.2 THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY LAW.

11.3 To the fullest extent permitted by law, ZuKeepr's aggregate liability to you is capped, by claim type, as follows. The applicable cap is the cap for the claim category most directly applicable to the dispute, except where a higher cap would otherwise apply under another category.

• Ordinary Platform claims (general operational, contractual, or service claims): the greater of (a) CAD $250, or (b) the total fees you paid to ZuKeepr in the twelve (12) months preceding the event giving rise to the claim;
• Privacy, security, and data-protection claims: the greater of (a) CAD $5,000, or (b) the total fees you paid to ZuKeepr in the twelve (12) months preceding the event;
• Payment-handling claims (relating to ZuKeepr's role in initiating, processing, or recording payments via Stripe): the greater of (a) the disputed transaction amount, or (b) CAD $1,000;
• Child safety-adjacent claims: liability is governed by, and limited to, the maximum extent permitted under applicable law for marketplace platforms that are not themselves the providers of the care in question.

11.4 IN NO EVENT SHALL ZUKEEPR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, EXCEPT WHERE LIABILITY FOR SUCH DAMAGES CANNOT BE LIMITED UNDER APPLICABLE LAW.

11.5 Nothing in this Agreement limits liability that cannot be limited under applicable law, including liability for fraud, gross negligence, or wilful misconduct, or any non-excludable consumer rights under the British Columbia Business Practices and Consumer Protection Act, applicable U.S. state consumer protection law, or equivalent statutes.

12. Indemnification

You agree to indemnify and hold harmless ZuKeepr, its officers, directors, employees, and contractors from any claim, demand, loss, or expense (including reasonable legal fees) arising from: (a) your breach of this Agreement; (b) information you provide that is inaccurate or unauthorized, including any misrepresentation of your legal authority over a child; (c) your interactions with daycares or other Platform users outside the scope of ZuKeepr's role as a technology platform; or (d) your violation of any law or third-party right.

13. Changes to This Agreement

13.1 ZuKeepr may update this Agreement from time to time. Material changes will be communicated to you via email or in-app notice at least thirty (30) days before they take effect.

13.2 Your continued use of the Platform after the effective date of an updated Agreement constitutes acceptance of the updated terms. If you do not agree to an update, you may close your account before the effective date.

14. Governing Law and Dispute Resolution

14.1 This Agreement is governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.

14.2 The parties agree to attempt in good faith to resolve any dispute informally by contacting support@zukeepr.com before initiating formal proceedings.

14.3 Subject to Section 14.4, any dispute that cannot be resolved informally shall be brought exclusively in the courts located in Victoria, British Columbia, and both parties consent to the personal jurisdiction of those courts.

14.4 Local Consumer Rights Carveout. Notwithstanding Section 14.3, if you are a consumer who resides in a jurisdiction outside of British Columbia (including, without limitation, the State of Texas or any other U.S. state), you may have the right under your local consumer protection law to bring a claim against ZuKeepr in the courts of your jurisdiction of residence. Nothing in this Agreement is intended to waive or restrict such non-waivable rights, including under the Texas Deceptive Trade Practices-Consumer Protection Act and equivalent U.S. state laws.

14.5 Nothing in this Section limits your right to bring a complaint before a consumer protection authority or to seek remedies that cannot be waived under applicable law.

15. General Provisions

15.1 Entire Agreement. This Agreement, together with the Terms of Service, Privacy Policy, Children's Privacy Notice, Refund Policy, Acceptable Use Policy, and other documents incorporated by reference, constitutes the entire agreement between you and ZuKeepr regarding your use of the Platform as a Parent.

15.2 Severability. If any provision of this Agreement is held to be unenforceable, the remaining provisions remain in full force and effect.

15.3 No Waiver. ZuKeepr's failure to enforce any provision is not a waiver of its right to do so later.

15.4 Assignment. You may not assign your rights under this Agreement without our prior written consent. ZuKeepr may assign this Agreement in connection with a merger, acquisition, or sale of assets.

15.5 Notices. Notices to ZuKeepr should be sent to support@zukeepr.com. Notices to you will be sent to the email address associated with your account.

15.6 Survival. Sections 5 (Fees, Payments, and Recurring Payment Authorization), 6 (Refunds and Disputes), 11 (Disclaimers and Limitations of Liability), 12 (Indemnification), 14 (Governing Law), and any other provisions that by their nature should survive, will survive termination of this Agreement.

ZuKeepr Inc.

914 Graythorpe Place, Victoria, British Columbia, Canada

support@zukeepr.com

zukeepr.com

─────────────────────────────────────────────────────────────────────────