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Terms of Service

Final v1.8 — Effective November 7, 2026

Version history

v1.8 — changes from v1.7: November 7, 2026 — Sections 5.2, 5.5, 5.6 and 6.2 — the $3 per-invoice platform fee is replaced by the Zukeepr service fee of USD $3.00 plus 1% of the daycare-set invoice amount; Section 5.4 — recurring payments are authorized against ACH or credit card transactions, and no longer debit card transactions; Sections 5.2 and 5.7 — refunds of Payment Processing Fees follow the Refund Policy (Section 4.5).

v1.7 — changes from v1.6: November 4, 2026 — Liability limits stated in USD for Zukeepr US LLC and CAD for ZuKeepr Inc.

v1.6 — changes from v1.5: November 4, 2026 — Section 1 — new Who You Contract With: Zukeepr operates through two separate legal entities, ZuKeepr Inc. and Zukeepr US LLC, and the contracting party for each service and transaction is set out. Section 4.2 — Zukeepr may, but is not obligated to, consult publicly available childcare regulatory records; such checks are discretionary and are not continuous monitoring, certification, endorsement or a guarantee. Section 5.1 — which entity's Stripe account processes a payment, and how daycare transactions are facilitated through Stripe Connect. Section 14 — governing law and jurisdiction follow the contracting party: Wyoming for Zukeepr US LLC, British Columbia for ZuKeepr Inc. Section 17 — both entities' addresses.

v1.5 — changes from v1.4: Sections 5.2 and 6.2 — where the daycare rescinds, withdraws, cancels or is unable to honour an accepted offer after the acceptance transaction is paid but before childcare services begin, the parent receives a full refund of the acceptance transaction, including the $10 administrative fee and the Payment Processing Fee paid on it, as set out in Section 5.5 of the Refund Policy.

v1.4 — changes from v1.3: Section 5.4 — the failed-payment bullet no longer says failed payments may be retried automatically by Stripe; it now says we may ask you to update your payment method or make the outstanding payment, that payment processors or card networks may perform retries where the applicable authorization permits, and that a failed bank-account debit is not automatically re-initiated except where separately authorized or otherwise permitted; the separate sentence saying Zukeepr will notify you by email if a payment fails is removed. Section 1 — ZuKeepr Inc. is described as a corporation incorporated under the Canada Business Corporations Act, replacing the statement that it is registered in British Columbia. Sections 1 and 17 — the postal address now includes the postal code and country. The brand is spelled “Zukeepr” throughout; the legal entity remains ZuKeepr Inc.

v1.3 — changes from v1.2: Section 2.1 — eligibility age changed from a fixed nineteen (19), the age of majority in British Columbia, to the age of majority in the user's own jurisdiction. Aligns the Terms with the signup consent wording and with the Parent Agreement and Children's Privacy Notice, and removes a British Columbia-specific requirement from a multi-jurisdiction platform.

v1.2 — changes from v1.1: Section 1 — currency clause added: local-currency billing disclosure, Stripe exchange rate, billing-country determination, and bank/issuer FX note. Section 5.2 — Payment Processing Fee paragraph added after platform-fee list. Section 5.3 — corrected to state daycare-set fees flow to the daycare in full; Payment Processing Fees on parent-paid invoices are borne by the parent. Section 5.4 — fourth bullet (failed-payment retry language) updated to describe Stripe retry behavior, Zukeepr notification, and suspension right. Section 5.6 — renamed “Minimum Daycare Charge Amount”; added total-cost disclosure (platform fee and Payment Processing Fee are added on top of the USD $10.00 principal). New Section 5.7 — defined term for “Payment Processing Fee.”

v1.1 — changes from v1.0: Section 5.2 expanded to clarify the $3 per-invoice platform fee applies to all invoices processed through the Platform (tuition, late pickup, supplies & materials, and other line-item daycare charges), and that the $10 administrative fee is charged per child per daycare. New language describes the registration fee as a line item on the acceptance transaction. Section 5.3 expanded to require daycares to publish their fee structure. Section 5.5 (Off-Platform Payment Prohibition) expanded to cover all invoiced charge types, not just tuition. New Section 5.6 sets a minimum standalone non-tuition invoice amount and describes bundling. Other sections from v1.0 unchanged.

v1.0: Initial publication.

1. Overview

These Terms of Service (“Terms”) govern your access to and use of Zukeepr.

Who You Contract With

Zukeepr operates through two separate legal entities: ZuKeepr Inc., a corporation incorporated under the Canada Business Corporations Act, with an address at 914 Graythorpe Place, Victoria, BC V8X 4K5, Canada; and Zukeepr US LLC, a limited liability company organized under the laws of Wyoming, United States, with a business correspondence address at 30 N Gould St, Ste N, Sheridan, WY 82801, United States.

(a) General Platform and Account Services. For general Platform services, including searching for, saving and comparing daycares, messaging and account administration, the contracting party for a Parent account is Zukeepr US LLC where the account is registered in the United States and ZuKeepr Inc. where it is registered in Canada. For a Daycare account, the contracting party is determined by the country in which the daycare facility operates.

(b) Daycare Applications, Enrollment and Payments. For Platform services relating to a particular daycare, including applications, enrollment administration, tuition collection, registration and administrative fees, Platform fees and payouts, the contracting party is Zukeepr US LLC where the daycare operates in the United States and ZuKeepr Inc. where it operates in Canada. The daycare remains responsible for providing childcare services. The childcare arrangement between a parent and daycare is separate from Zukeepr's Platform and payment-facilitation services.

(c) Premium Subscriptions. For Premium subscriptions, the contracting party is Zukeepr US LLC where the purchaser's account is registered in the United States and ZuKeepr Inc. where the account is registered in Canada.

(d) Contracting Party Disclosure. The applicable Zukeepr contracting party is identified before an application, enrollment, subscription purchase or payment is completed.

(e) Cross-Border Enrollment. Zukeepr does not currently support enrollment where the daycare operates in a different country from the parent's registered account country.

(f) Separate Legal Entities. ZuKeepr Inc. and Zukeepr US LLC are separate legal entities. Each is responsible for its own contractual obligations, subject to applicable law and any express agreement to the contrary. Nothing in these Terms excludes liability imposed by law or automatically transfers existing obligations or liabilities between the entities. A change of contracting party for an existing agreement requires an effective amendment, assignment or novation, as applicable.

In these Terms, “Zukeepr,” “we,” “our” and “us” mean the applicable contracting party for the service or transaction concerned, unless expressly stated otherwise.

Zukeepr helps parents find and manage applications to licensed childcare providers through our platform, mobile applications, and related services (collectively, the "Platform"). Zukeepr is not a childcare provider; the Platform is a technology service that facilitates connections and administrative workflows between parents and licensed daycares.

By creating an account or using the Platform, you agree to these Terms in full. If you do not agree, do not use the Platform. All amounts referenced in these Terms are in U.S. dollars (USD) unless otherwise stated. Where Zukeepr operates in a jurisdiction whose local currency is not USD and a transaction is processed in that local currency, the amounts stated in these Terms will be converted to and charged in the applicable local currency at the exchange rate applied by Stripe at the time of the transaction. The currency applicable to your transaction is determined by the billing country associated with your payment method at checkout, not by your country of residence or nationality. Zukeepr will disclose the applicable currency and the estimated local-currency amount to you before the transaction is confirmed. Your bank, card issuer, or payment processor may apply exchange rates, conversion fees, or foreign transaction fees. Zukeepr does not control those charges.

These Terms are supplemented by additional documents that apply depending on how you use the Platform, including:

  • Parent Agreement (for parents)
  • Daycare Agreement (for licensed daycare providers)
  • Privacy Policy and Children's Privacy Notice
  • Cookie Policy
  • Refund Policy
  • Acceptable Use Policy
  • Community Guidelines
  • DMCA & Copyright Policy
  • Data Processing Agreement (for daycares)
  • Accessibility Statement
  • Disclaimer

A complete index is available at zukeepr.com/policies. Core documents — these Terms, the Privacy Policy, the role-specific agreement (Parent or Daycare), and (for parents) the Children's Privacy Notice — are presented for affirmative acceptance during signup. The other documents are incorporated by reference and govern specific activities described in them.

Where these Terms conflict with a more specific agreement (such as the Parent Agreement or Daycare Agreement), the more specific agreement controls.

Zukeepr is currently in beta. Features, pricing, and the scope of the Platform may change before general availability. The current beta status is disclosed visibly on the Platform.

2. Eligibility

2.1 To use the Platform, you must have reached the age of majority in your jurisdiction and be legally capable of entering into a binding contract. By using the Platform, you represent that you meet these requirements.

2.2 Daycare providers must be licensed, registered, permitted, exempt, or otherwise authorized to operate childcare in the applicable jurisdiction, in accordance with the local childcare regulatory authority, and must complete Zukeepr's administrative verification process before their profile becomes publicly visible. See the Daycare Agreement for details.

2.3 Parents who provide information about a child represent and warrant that they are the parent or legal guardian of that child and have all necessary legal authority to use the Platform on the child's behalf, including without any court order or custody arrangement that would restrict such use.

2.4 Zukeepr is intended for use by adults. Children may not create accounts. Information about children is provided by their parents or legal guardians and is governed by our Children's Privacy Notice.

3. Account Registration and Security

3.1 You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately at support@zukeepr.com if you suspect unauthorized access to your account.

3.2 You may not create accounts on behalf of others without their consent, create duplicate accounts, or create an account for the purpose of misrepresenting your identity or evading restrictions, fees, or bans.

3.3 Zukeepr is not liable for any loss resulting from unauthorized use of your account where you failed to maintain reasonable security of your credentials.

3.4 Affirmative Acceptance. During signup, you are required to affirmatively accept these Terms, the Privacy Policy, your role-specific agreement (Parent Agreement or Daycare Agreement), and (for parents) the Children's Privacy Notice through clickable acceptance mechanisms. Zukeepr records the document name, version, timestamp, IP address, user-agent, the user identifier, the role, the exact checkbox text presented, and the route or interface where consent was captured. These records form the consent audit trail and may be used as evidence in disputes or regulatory inquiries.

4. Platform Role — Marketplace, Not a Childcare Provider

4.1 Zukeepr is a technology platform that facilitates connections between parents seeking childcare and licensed daycare providers. Zukeepr is not a party to the childcare agreement between a parent and a daycare and is not itself a childcare provider, employer of daycare staff, or operator of any childcare facility.

4.2 Zukeepr's verification of a daycare's licensing status is administrative only. This consists of confirming that the daycare has provided a license number at signup and has uploaded a license document that appears current and valid at the time of review. Zukeepr does not conduct in-person facility inspections, staff background checks, ongoing regulatory monitoring, or audits of daycare operations. Zukeepr may, but is not obligated to, consult publicly available childcare regulatory records when reviewing daycare applications or at any time thereafter. These records may be incomplete, inaccurate or out of date. Such checks are discretionary and do not constitute continuous regulatory monitoring, certification, endorsement or a guarantee of a daycare's licensing status, regulatory compliance, quality or safety. Administrative verification is not an endorsement of any daycare.

4.3 Parents are responsible for their own due diligence before enrolling a child. This includes, at minimum: verifying licensing directly with the applicable regulatory authority, visiting the facility, reviewing the daycare's policies and fee structure, speaking with staff, and asking the daycare any questions that matter to their family. Zukeepr strongly encourages parents to confirm a daycare's current licensing status with the regulator of record before any enrollment decision.

4.4 Zukeepr does not provide medical, legal, financial, tax, educational, psychological, or other professional advice. See the Disclaimer.

5. Payments, Fees, and Recurring Payment Authorization

5.1 Payment Processing

Payments on the Platform are processed by Stripe, Inc. By making or receiving a payment through the Platform, you agree to Stripe's applicable terms, including the Stripe Consumer Terms and (for daycares) the Stripe Connected Account Agreement.

Payments involving a daycare operating in the United States, and Premium subscriptions purchased through United States accounts, are processed through the applicable Stripe account of Zukeepr US LLC. Payments involving a daycare operating in Canada, and Premium subscriptions purchased through Canadian accounts, are processed through the applicable Stripe account of ZuKeepr Inc.

For daycare transactions, Zukeepr facilitates payment collection and transfers through Stripe Connect on behalf of the applicable daycare. Where a daycare's connected Stripe account is designated as the settlement merchant, the daycare's identifying information may appear on payment statements, invoices or receipts in accordance with Stripe's processing arrangements.

The daycare remains responsible for providing childcare services. Zukeepr remains responsible for its own contractual obligations concerning Platform services, payment facilitation and applicable Platform fees. The applicable Zukeepr entity, childcare provider and payment amounts will be identified in checkout disclosures and transaction records.

5.2 Platform Fees

Zukeepr collects the following platform fees, all in USD:

  • Administrative fee: A one-time fee of USD $10.00, non-refundable except as set out in Section 6.2, charged to a parent when (i) a daycare accepts the parent's application and (ii) the parent accepts the offer of enrollment. The $10 administrative fee is charged on a per-child, per-daycare basis. A separate $10 fee applies for each child enrolled with a daycare and for each re-enrollment of the same child with the same daycare following a previous enrollment. Where the daycare charges a registration or enrollment fee, that registration fee is processed as a line item on the same acceptance transaction. The acceptance transaction does not carry a Zukeepr service fee;
  • Zukeepr service fee: USD $3.00 plus 1% of the daycare-set invoice amount, non-refundable, added to each invoice processed through the Platform after enrollment. This fee applies to all post-enrollment invoices, including tuition, late pickup fees, supplies & materials fees, and any other line-item invoice issued by a daycare to a parent through the Platform. The service fee applies once per invoice regardless of the number of line items. If a daycare bundles multiple charges into a single invoice, only one (1) service fee applies. If the daycare issues separate standalone invoices for the same charges, the service fee applies to each;
  • Parent Premium subscription: USD $2.99 per month, optional;
  • Daycare Premium subscription: USD $11.99 per month, with a free first month for first-time subscribers;
  • Promoted listings (daycares): USD $29.00 per month for a single city or USD $69.00 per month for up to three cities, subject to limited per-city slot availability.

Payment Processing Fee. A Payment Processing Fee (as defined in Section 5.7 — Definitions) is added to and paid by the transacting party on each transaction processed through the Platform, in accordance with the payer-bears-fee model described in the Parent Agreement and the Daycare Agreement. Refunds of Payment Processing Fees follow the Refund Policy (Section 4.5). See the Parent Agreement (Section 5.5) and the Daycare Agreement (Section 5.5) for the allocation of Payment Processing Fees as between parents and daycares.

5.3 Daycare-Set Fees

Tuition, registration fees, late pickup fees, supplies & materials fees, and other program-related charges are set by the individual daycare and flow directly to the daycare via Stripe Connect in full; Payment Processing Fees on parent-paid invoices are borne by the parent per the Parent Agreement. Zukeepr does not hold these funds beyond the transfer window and does not set the amounts of any daycare-set fee.

Daycares are required to publish their fee structure on their Platform profile so that parents can review it before accepting an offer of enrollment.

5.4 Recurring Payment Authorization (ACH and Cards)

Where you authorize a recurring payment through the Platform (for example, a Premium subscription, an ongoing promoted listing, or recurring tuition processed through Stripe Connect on behalf of a daycare), you understand and agree that:

  • Your payment method will be charged at the agreed cadence (typically monthly) until you cancel or the underlying service ends;
  • You authorize Zukeepr and Stripe to initiate debit or charge transactions against the payment method on file (including ACH or credit card transactions) for the amounts disclosed at the time of authorization, plus any applicable taxes;
  • You may revoke this authorization at any time by canceling the relevant subscription, promoted listing, or enrollment through your account dashboard, or by contacting support@zukeepr.com. Revocation takes effect after a reasonable processing period and does not apply retroactively to authorized transactions that have already been initiated;
  • If a payment is unsuccessful, we may notify you and ask you to update your payment method or make the outstanding payment. Payment processors or card networks may perform retries where permitted by the authorization applicable to that payment method. Zukeepr will not automatically re-initiate a failed bank-account debit except where separately authorized or otherwise permitted under the applicable payment authorization and payment-network rules. If the payment is not resolved, Zukeepr may suspend your access to paid features, and your daycare may terminate the underlying enrollment at its discretion;
  • Where ACH or pre-authorized debit is used, your authorization is governed in addition by the rules and timing of the applicable payment network (e.g., NACHA in the United States) and your financial institution. Nothing in these Terms limits your statutory rights to dispute or recall an ACH debit under those rules.

At the time of authorization for any recurring charge, you will be presented with the amount, the cadence, and a checkbox-based confirmation. The version of these Terms and the Refund Policy in effect at the time of authorization governs the authorized transaction.

5.5 Off-Platform Payment Prohibition

Tuition, registration fees, late pickup fees, supplies & materials fees, and other recurring or invoiced childcare-related charges for matches made through Zukeepr must be processed through the Platform. This restriction applies to both parties:

  • Daycares are prohibited from soliciting, accepting, or arranging off-Platform payment of any of these charges from Zukeepr-matched families, as set out in the Daycare Agreement;
  • Parents are prohibited from using the Platform to identify or match with a daycare and then arranging any of these charges outside the Platform in a manner that evades Zukeepr's per-invoice service fee.

This restriction does not apply to genuinely one-time, non-recurring goods or services that are not part of the daycare's standard fee menu (such as occasional merchandise purchases or other incidental goods), provided the daycare and family transact transparently and the arrangement is not used as a substitute for the standard fee types covered by the Platform.

5.6 Minimum Daycare Charge Amount

To protect parents from disproportionate fee ratios on small charges, daycares are not permitted to issue standalone non-tuition invoices with a principal amount below ten U.S. dollars (USD $10.00) through the Platform. Charges below this threshold (for example, a small late pickup fee) must be bundled into the next tuition invoice, where only one (1) Zukeepr service fee will apply to the bundled invoice. A Zukeepr service fee (USD $3.00 plus 1% of the daycare-set invoice amount) and the applicable Payment Processing Fee are added to the daycare-set principal on each standalone non-tuition invoice; the total amount charged to the parent will exceed USD $10.00.

This restriction applies only to standalone, non-tuition invoices. Tuition invoices are not subject to a minimum amount, and the bundling option is always available for consolidating small charges into a single invoice along with tuition or other line items.

5.7 Definitions

“Payment Processing Fee” means the fee charged by Stripe for processing a payment transaction, which varies by payment method, card type, region, and currency, as published by Stripe and as itemized to the payer before each payment is authorized. The Payment Processing Fee is paid by the transacting parent on all parent-paid Platform transactions; refunds of it follow the Refund Policy (Section 4.5).

6. Refunds and Disputes

6.1 Detailed terms applicable to refunds, chargebacks, and payment disputes are set out in the Refund Policy, available at zukeepr.com/refund-policy. The Refund Policy is incorporated into and forms part of these Terms.

6.2 In summary:

  • Zukeepr's platform fees ($10 admin fee, Zukeepr service fee) are non-refundable except where required by law or in the case of a bona fide error; and where the daycare rescinds, withdraws, cancels or is unable to honour an accepted offer after the acceptance transaction is paid but before childcare services begin, the parent receives a full refund of the acceptance transaction, including the $10 admin fee and the Payment Processing Fee paid on it (Refund Policy, Section 5.5);
  • Subscription fees are non-refundable for the current paid billing period; you may cancel to prevent future billing;
  • Refunds for daycare-charged fees (including tuition, registration, late pickup, and supplies & materials) are governed by each daycare's own refund policy, which the daycare is required to publish on the Platform;
  • Bona fide errors will be refunded to the original payment method within five (5) to ten (10) business days following approval.

6.3 If you have a payment concern, please contact Zukeepr at support@zukeepr.com before initiating a chargeback or payment dispute. This is a contractual obligation between you and Zukeepr; nothing in these Terms or the Refund Policy waives or limits your statutory rights with your card issuer, bank, or under applicable consumer protection, NACHA, or card-network rules. See the Refund Policy for details.

7. User Conduct

7.1 Your conduct on the Platform is governed in detail by our Acceptable Use Policy and Community Guidelines, both of which are incorporated into these Terms. In summary, you agree NOT to:

  • Provide false, misleading, or fraudulent information in your profile, applications, listings, reviews, or messages;
  • Attempt to circumvent the Platform to conduct Zukeepr-matched childcare transactions outside of Zukeepr;
  • Use the Platform for any unlawful purpose;
  • Scrape, copy, automate, or redistribute Platform content without written permission;
  • Interfere with or disrupt Platform infrastructure;
  • Harass, threaten, or harm other users, daycare staff, or children;
  • Post sexual or adult content, or content that sexualizes, exploits, or harms minors;
  • Manipulate reviews or ratings, or offer or accept payment in exchange for reviews.

7.2 Violations may result in content removal, warnings, account suspension, permanent termination, and reporting to law enforcement, licensing authorities, child protection authorities, or other regulators where appropriate. See the Acceptable Use Policy and Community Guidelines for the full enforcement framework.

8. Intellectual Property

8.1 All content, trademarks, software, designs, and technology comprising the Platform are owned by ZuKeepr Inc. or its licensors. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

8.2 Daycares retain full ownership of photos, videos, and content they upload to the Platform. By uploading, daycares grant Zukeepr a limited, non-exclusive, royalty-free license to display that content on the Platform for the purpose of operating the marketplace. Zukeepr does not use daycare-uploaded content for marketing or promotional purposes outside the Platform without the daycare's prior written consent. See the Daycare Agreement for details.

8.3 By submitting public-facing user-generated content to the Platform — including reviews, ratings, and testimonials posted to a daycare's listing — you grant Zukeepr a non-exclusive, worldwide, royalty-free license to display, distribute, and use that content in connection with the operation of the Platform and the reasonable promotion of the Platform (for example, quoting reviews in Platform-marketing materials). This license does not extend to your private messages, account information, or other non-public content, which Zukeepr uses only as necessary to operate the Platform, ensure safety, comply with law, and as otherwise described in our Privacy Policy.

8.4 Copyright infringement complaints are handled in accordance with our DMCA & Copyright Policy.

9. Privacy, Data Protection, and Communications

9.1 Zukeepr's handling of personal information is described in our Privacy Policy and, with respect to children's information, in our Children's Privacy Notice. Use of cookies and similar technologies is described in our Cookie Policy.

9.2 For information shared between Zukeepr and a Daycare about a parent and their child through the Platform, Zukeepr and the Daycare act as joint controllers (under PIPEDA and equivalent Canadian privacy law) or as independent businesses with separate but coordinated obligations (under applicable U.S. state privacy law). The respective responsibilities of each party are described in the Data Processing Agreement that forms part of the Daycare Agreement.

9.3 Communications Retention and Review. Messages between parents and daycares exchanged through the Platform's messaging tools are retained for up to thirteen (13) months from the date of the message and are then automatically deleted from active systems. Notwithstanding this default retention, Zukeepr may retain specific messages beyond thirteen (13) months where retention is necessary for: (a) child safety, (b) fraud prevention or investigation, (c) payment, refund, or dispute investigations, (d) legal holds, including pending or anticipated litigation, (e) regulator or law enforcement requests, or (f) any other legal obligation. Messages may be reviewed by Zukeepr only for these purposes and for routine safety, compliance, and product-integrity purposes consistent with our Privacy Policy.

10. Disclaimer of Warranties

10.1 THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY LAW. THIS INCLUDES, BUT IS NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF INFORMATION.

10.2 We do not warrant that the Platform will be uninterrupted, error-free, or that daycare listings, reviews, or other content will be accurate, complete, or current.

10.3 Zukeepr does not warrant or guarantee the quality, safety, suitability, or licensing accuracy of any daycare listed on the Platform. See the Disclaimer for further detail.

11. Limitation of Liability

11.1 To the fullest extent permitted by law, Zukeepr and its officers, directors, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to childcare outcomes, losses arising from daycare decisions or actions, payment disputes between parents and daycares, or losses arising from Platform unavailability.

11.2 For purposes of this Section, monetary liability limits are expressed in Canadian dollars (CAD) where the contracting party is ZuKeepr Inc., and in United States dollars (USD) where the contracting party is Zukeepr US LLC. The applicable limits are determined by the contracting entity under these Terms. Zukeepr's aggregate liability is capped, by claim type, as follows. The applicable cap is the cap for the claim category most directly applicable to the dispute, except where a higher cap would otherwise apply under another category. Caps are exclusive of any amounts owed under any indemnification provided to Zukeepr.

  • Ordinary Platform claims (general operational, contractual, or service claims): the greater of (a) CAD $250 / USD $250 for parents or CAD $1,000 / USD $1,000 for daycares, or (b) the total fees the claimant paid to Zukeepr in the twelve (12) months preceding the event giving rise to the claim;
  • Privacy, security, and data-protection claims: the greater of (a) CAD $5,000 / USD $5,000, or (b) the total fees the claimant paid to Zukeepr in the twelve (12) months preceding the event;
  • Payment-handling claims (relating to Zukeepr's role in initiating, processing, or recording payments via Stripe): the greater of (a) the disputed transaction amount, or (b) CAD $1,000 / USD $1,000;
  • Child safety-adjacent claims: liability is governed by, and limited to, the maximum extent permitted under applicable law for marketplace platforms that are not themselves the providers of the care in question.

11.3 IN NO EVENT SHALL ZUKEEPR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EXCEPT WHERE LIABILITY FOR SUCH DAMAGES CANNOT BE LIMITED UNDER APPLICABLE LAW.

11.4 Nothing in this Section limits liability that cannot be limited under applicable law, including liability for fraud, gross negligence, wilful misconduct, or any non-excludable consumer rights under the British Columbia Business Practices and Consumer Protection Act, applicable U.S. state consumer protection law, or equivalent statutes in the user's jurisdiction of residence.

12. Termination

12.1 You may close your account at any time through your account dashboard or by contacting support@zukeepr.com.

12.2 Zukeepr may suspend or terminate your account for material breach of these Terms or any incorporated agreement, fraudulent activity, harm to other users, or as otherwise permitted by the Acceptable Use Policy. Where practical and not prejudicial, Zukeepr will provide notice and an opportunity to cure non-material breaches.

12.3 On termination, your right to access the Platform ceases immediately. Sections 5 (Payments and Fees), 6 (Refunds and Disputes), 9 (Privacy and Communications), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 14 (Governing Law), and any other provisions that by their nature should survive, will survive termination.

13. Beta Status

13.1 Zukeepr is currently in beta. Features, pricing, scope, and the geographic availability of the Platform may change before general availability. The current beta status is disclosed visibly on the Platform through a banner or notice. The beta designation will be removed once Zukeepr considers the Platform to have reached general availability for its launch markets.

13.2 By using the Platform during the beta period, you accept that features may behave unexpectedly, that some features may be designated as beta or early access with reduced expectations of stability, and that Zukeepr may modify, suspend, or discontinue features at any time. See the Disclaimer for further detail.

14. Governing Law and Jurisdiction

14.1 Where your contracting party is Zukeepr US LLC, these Terms are governed by the laws of the State of Wyoming and applicable federal law of the United States, without regard to conflict-of-laws principles. Subject to rights and remedies that cannot lawfully be restricted, disputes arising out of or relating to these Terms shall be brought in the state courts of competent jurisdiction in Wyoming or, where federal subject-matter jurisdiction exists, the United States District Court for the District of Wyoming.

14.2 Where your contracting party is ZuKeepr Inc., these Terms are governed by the laws of British Columbia and the federal laws of Canada applicable therein. Subject to applicable non-waivable rights, disputes shall be brought before the courts of British Columbia sitting in Victoria.

14.3 Nothing in this section limits any consumer, privacy or other statutory right or remedy that cannot lawfully be waived, including the application of mandatory laws or the right to bring proceedings in another jurisdiction where applicable law requires or permits such proceedings notwithstanding these Terms. The parties will first attempt to resolve disputes through the informal dispute-resolution procedure established in these Terms (Section 14.4).

14.4 The parties agree to attempt in good faith to resolve any dispute informally by contacting support@zukeepr.com before initiating formal proceedings.

14.5 Nothing in this Section limits your right to bring a complaint before a consumer protection authority or to seek remedies that cannot be waived under applicable law.

15. Changes to These Terms

15.1 We may update these Terms from time to time. Material changes will be communicated to registered users by email or in-app notice at least thirty (30) days before they take effect, except where an immediate change is required for legal, safety, or security reasons.

15.2 Your continued use of the Platform after the effective date of an updated version of these Terms constitutes acceptance of the updated terms. If you do not agree to an update, you may close your account before the effective date.

15.3 The version of these Terms in effect at the time you accept them governs your use of the Platform until a new version takes effect with respect to you. Prior versions of these Terms are retained and may be made available on request.

16. General Provisions

16.1 Entire Agreement. These Terms, together with the documents incorporated by reference in Section 1, constitute the entire agreement between you and Zukeepr regarding your use of the Platform and supersede any prior agreements or understandings.

16.2 Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full force and effect.

16.3 No Waiver. Zukeepr's failure to enforce any provision is not a waiver of its right to do so later.

16.4 Assignment. You may not assign your rights under these Terms without our prior written consent. Zukeepr may assign these Terms in connection with a merger, acquisition, or sale of assets.

17. Contact

Questions about these Terms can be sent to:

ZuKeepr Inc.

914 Graythorpe Place, Victoria, BC V8X 4K5, Canada

Zukeepr US LLC

Business correspondence address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States

support@zukeepr.com

zukeepr.com